Purchases made at prinsudesignstudio.com can be returned for any reason within 30 days of purchase. All returned items must be in new, resalable condition and include original packaging and all hardware and accessories. The return shipping cost is the responsibility of the customer and a 20% restocking fee will apply. (If the product has been mounted or used it is not in new, resalable condition and will incur a 25% restocking fee) Items that were customized to ANY degree are not eligible for return.
After 30 days, non-warranty related returns are at the sole discretion of Prinsu Design Studio. A restocking fee of 20% will apply as long as the items have not been mounted or used. Return shipping costs are the responsibility of the customer. If the returned products are not in new, resalable condition – a repackaging, restocking, and/or damaged goods fee of up to 30% of the product value may be deducted from the refund.
We strongly urge you to repackage the products with care.
PLEASE NOTE: if you return an item and did not originally pay shipping costs, the original shipping cost incurred by Prinsu Design Studio will be deducted from your refund.
If you’d like to make a return or exchange, PLEASE CALL US FIRST at 1(866) 522-0697 for a RMA# (Return Merchandise Authorization number).
Returns are processed in 2-4 days after the package arrives at our facility. A refund will be processed, and you will receive a confirmation by email.
If you’d like to exchange your items for something else, please return them to us for a refund and place a new order for the product you want at the same time.
Please print your RMA clearly on the shipping label. Thank you!
Prinsu Rack Lead Time: 7-10 days